Legal and information
Investment Guarantee Terms
The conditions behind Tech Engine’s investment guarantee.
Last updated: 22 September 2026
Business case review
The guarantee applies only where Tech Engine has completed the agreed discovery process and cannot establish an appropriate business case for the proposed first agent.
Solution performance
Any remedy for a solution that does not work for the customer’s business depends on the acceptance criteria, customer responsibilities, data quality, integrations and remedy process stated in the signed proposal.
Exclusions
The guarantee does not apply to third-party outages, unavailable access, changed external systems, customer delays, use outside the agreed scope or outcomes affected by information Tech Engine could not reasonably verify.
Claim process
A customer must notify Tech Engine promptly, provide relevant evidence and allow a reasonable opportunity to investigate and remedy the issue. The signed proposal takes precedence.
These website terms are provided as an operational starting point and should be reviewed by Tech Engine’s legal adviser before publication.